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iTunes activation servers go down, told to activate at home!

engadget.com — We're hearing that the servers are now definitely down after being intermittently active for the past few hours, and that customers are either being turned away or sent home from both Apple and AT&T stores to activate at home using iTunes.

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  • browndragon, on 07/11/2008, -14/+20HElllllllo is there anyone in here, thats why im waiting tilll next week to get my, lil one!
    • jonnyboy88, on 07/11/2008, -1/+14Think McFly, think!
    • JoelRuggles, on 07/11/2008, -9/+0Itunes activation is back up , my phone is activated and currently syncing all my music and songs

      The white Iphone does NOT look feminine in any way, the color tone is very similar to the macbook pro if not the exact same, they were out of the 16gb black at my location when I got there and we were only 20th back in line or so, AT&T reps told me the smaller locations would not be getting that many initally but they expect more in during the day via FedEx.

      I live in SouthWest Virginia to give you a store scale size, and it is definitely the smallest one made.
      • secrity, on 07/11/2008, -0/+3Keep telling yourself that the white iPhone doesn't look feminine, princess.
    • lemonkey, on 07/12/2008, -0/+2I hear the next shipment is in 7-10 days.
  • UCBearcats, on 07/11/2008, -3/+51I assume they still required you to sign the contract for a phone that does not work?
    • drumboy206, on 07/11/2008, -0/+22Yes, yes they do.
    • joshuajudd, on 07/11/2008, -8/+26Duh.

      it's an annoying but temporary inconvenience. it's not like they're perma-bricks.
    • Olfster, on 07/12/2008, -1/+2sheeple... sheeple... sheeple.
  • smcgrath, on 07/11/2008, -2/+72Bad news is, if you put 2.0 on your standard iPhone, this outage will effect you too. Meaning, if you haven't updated your phone yet, wait. Mine is now stuck in locked down mode until I can connect to the servers to re-activate.
    • melophobia07, on 07/11/2008, -1/+75Honestly, apple has had 6 months to prepare for this volume of activations. I have had an iBrick since 11:00 today and I just have to keep waiting... Thanks apple.
      • bsonline, on 07/11/2008, -6/+63I've been running 2.0 since yesterday - like any true digger should be doing.
      • subliminalurge, on 07/11/2008, -1/+9I'm glad I went ahead and updated yesterday from the link that leaked out. Finished updating both phones at around 1 am last night with no problems.
      • sketchstudios, on 07/12/2008, -1/+2totally agree with bsonline, thank goodness I was impatient enough to update to 2.0 before it was official.
    • OrderedChaos, on 07/11/2008, -2/+12http://www.9to5mac.com/try_this_fix

      This will let you restore the phone. I was in the same situation.
    • yossarian24, on 07/11/2008, -1/+6Oh my god I thought I bricked my phone somehow I've been trouble shooting for like 4 hours... What the hell?
    • soulonfire928, on 07/11/2008, -5/+1I was having problems at around 9-9:30 this morning, and I found out that toggling back and forth between iTunes store/ringtones and my iPhone multiple times allowed me to update within like 20 minutes of trying it.
      Also have been told this works:
      Click on the iTunes Store tab.
      Click on a song in the store and let the page load.
      Then immediately click on the iPhone tab.

      http://www.coldfusionjedi.com/index.cfm/2008/7/11/ ...
    • wedges, on 07/11/2008, -1/+7great! i'm loving my really beautiful $600 paper weight!

      seriously though, this is unacceptable. I'm on a shoot today, out of the office, and if I can't stay connected then I can't ***** do my job. thanks!
      • TomKarpik, on 07/11/2008, -3/+11Then maybe you should have picked a better time to change phones?
      • wedges, on 07/11/2008, -13/+6i didn't change phones, ***** off.
    • orlyfactor, on 07/11/2008, -7/+2*affect.

      Love,
      The Grammar Police.
      • Thorpe, on 07/11/2008, -1/+1*oh noes.

        Love,
        The I Don't Give A ***** Police
    • Dakart, on 07/11/2008, -1/+3They're back up and running now!!!!

      My phone is a phone again!
    • farhanfarn, on 07/11/2008, -1/+2hacktivate it for now
    • ryancalderoni, on 07/11/2008, -2/+1Nice mine has returned to normal + 2.0!
  • bdsams, on 07/11/2008, -9/+217"hello I am a pc....wait where is mac? This was supposed to be a teleconfernce?"
    • mdmerkley, on 07/11/2008, -39/+12Hi I'm mac, it's spelled teleconference.
      • orlyfactor, on 07/11/2008, -2/+25Don't take out your iBrick frustration on the spelling-challenged PC. He's still running spell check.
      • sparksalot, on 07/11/2008, -2/+6a small technicality for such a large amount of awesomeness
    • phoomp, on 07/11/2008, -0/+16Lessons in how *not* to launch a high exposure product ... while you're conducting an ad campaign criticizing your competition of being buggy and crashing ...
  • CDWMobile, on 07/11/2008, -4/+70Haha.. They did instore activation so people couldn't crack it.. Let the cracking begin..
    • digichris, on 07/11/2008, -0/+24cracking has been done already, last night.
    • vasireddy, on 07/11/2008, -2/+17uh! I don't think you got it, You already signed a 2yr contract before coming out of the store, even if your iphone is not activated. So nothing has changed.

      They used in-store activation to stop people from using iPhone with other service providers and NOT to stop cracking. You can go ahead and crack your iPhone 2.0 after signing the contract, they wouldn't mind.
      • bigsteve, on 07/11/2008, -1/+2Well the two normal verbs used regarding iPhone hacking are "jailbreaking" and "unlocking." Cracking I suppose could mean either. Jailbreaking works, unlocking might as well in time but for personal use it's a bit useless considering the contract. Perhaps unlocking will be useful for you iPhone-owning world-travelers to use your 3G iPhones in other 3G enabled countries.
    • cbergstrom, on 07/11/2008, -0/+12Sort of.. they were doing in-store activation because AT&T is subsidizing $200 of the cost and thus requiring activation in-store so you didn't just unlock it or sell it, etc, cause they would just lose that money.

      (EDIT: what vasireddy said :P)
    • PhillyMJS, on 07/11/2008, -0/+8You're still not leaving the store without signing an AT&T contract, so it doesn't really matter where you activate the thing. AT&T is still getting their pound of flesh.
  • 343Guilty5park, on 07/11/2008, -1/+14So are these activations handled by the AT&T or Apple servers? I am just curious; neither really has an excuse, but it would be significantly more disappointing if Apple was the one who completely underestimated the demand FOR THEIR OWN PRODUCT on launch day. If it is AT&T, the service quality is on par with every other service they offer.
    • smcgrath, on 07/11/2008, -0/+19Apple servers are to blame right now.
    • incandescent, on 07/11/2008, -0/+7Been trying to activate my UK O2 iPhone for the last two hours with no success. It's Apple.
    • ralphthemagi, on 07/11/2008, -7/+1As far as anyone can see, it's an Apple server. But it doesn't really matter, because of the core of the problem is with AT&T.

      The only reason you have to activate with iTunes to being with is to make sure you have a valid AT&T SIM card card. It's entirely possible that whatever server the Apple server connects to to match SIM cards to IMEI numbers and iTunes accounts was to blame, but no one really knows.

      The whole thing is stupid. There is no technical reason that a phone should have to be "activated" at all, let alone after every update. It's just Apple's way of agreeing to AT&T's terms for a subsidy. AT&T wants to make sure that no one without a valid AT&T SIM can use an iPhone.
      • incandescent, on 07/11/2008, -1/+11You appear to believe iPhones are only being sold in the US.
      • Taiyoryu, on 07/11/2008, -2/+2That's the 5-year exclusive contract that both Apple AND AT&T negotiated. On the technical side, if Apple wanted to forego the Visual Voicemail they could have sold an unlocked phone independent of any carrier because it's the only feature that requires cooperation with the service provider.

        You can't fault AT&T for wanting to protect it's profits. I don't necessarily agree that the relationship isn't the best for the consumer, but it's not like the iPhone is the only smartphone in town. And it could be worse. You could be in Canada or _insert country_ that has even worse phone service providers. Of course it'd be better if you lived in Europe where at least in the cellphone market, consumers have better choice and options. Or better yet, Japan or Korea where the technology is lightyears ahead.

        Apple f'd up. Suck it up. Mozilla already proved what you can do when dealing with mass downloads.
      • se1zure, on 07/11/2008, -2/+3Taiyoryu Your ignoring the fact that mozilla servers too went down, and the auto update in firefox 2 did not show an available firefox 3 update.
      • ralphthemagi, on 07/11/2008, -2/+1My point is there would be no activation process if phones were not bound to carries. What would you be activating? With a normal phone you plug in the SIM card and it's "activated." It doesn't have to authenticate that SIM card with anyone.
    • pinchduck, on 07/11/2008, -8/+2Ding Ding Ding! Which is why I won't be getting an iPhone until they drop the DeathStar.
  • louse101, on 07/11/2008, -0/+41Same thing happened in the UK: http://digg.com/apple/Apple_can_t_activate_UK_iPho ...

    I sincerely hope no-one is surprised. While this is likely to be spun by Apple as a "demonstration of the extraordinary demand for iPhone 3G," it's also a demonstration of the extraordinary inability to ensure more than adequate infrastructure is in place. It's hardly a surprise that demand was going to be huge, so put in place the number of servers and resources you estimate you'll need based on last time, then add another 20%.

    Whatever you think of Apple, it's not a stupid company, and when a home games console can number crunch for protein folding research at near-supercomputer level, putting enough Xeons in place to process a signing up process shouldn't be seen as an impossible challenge.
    • user500, on 07/11/2008, -4/+3It will be the same thing next year when the G5's come out
  • alphadog, on 07/11/2008, -4/+47Who is the dumb ass that thought that it was ok to bring
    up MobileMe and the new iphone within a 24 hour period.
    His/her ass should be fired.
    What is Apple going to do to compensate everyone for all of this?
    Apple is no longer a small company, they should have been prepared for this.
    It is starting to look like how things went for the original release.
    As someone famous once said: Those that do not learn from history are destined
    to repeat it. How true is that?
    • user500, on 07/11/2008, -4/+17What is Apple going to do to compensate everyone for all of this?

      let you idiots wait in line next year for the G5
    • se1zure, on 07/11/2008, -4/+11Compensate you for what? Having to wait to activate your phone? THey told you at the store they couldn't activate it, so if it was a big deal you should have bought another phone.
      • Yarnage, on 07/11/2008, -4/+3What about the people who saw that their phone had an update, ran it and now not only was everything erased from their phone but they can no longer use it? Think about the big picture moron.

        Apple should compensate every user for this but they won't and their fans will still love them. Why? Steve Jobs.
    • Stark, on 07/11/2008, -0/+13you mean...
      1. iTunes 7.7 update
      2. iPhone 2.0 update for existing phones
      3. MobileMe upgrade
      4. Launch new iPhone 3g

      and my personal conspiracy theory
      5. Do it the day after FISA passes and every hacker is out to take down ATT

      Not a good day for someone at Apple/Att
    • rootryan, on 07/11/2008, -6/+2It's about time for someone to start smacking Jobsy boy in the face. Did they really expect enterprises to accept their candy phone? This is typical of apple. ***** the consumer, just get the cash and send them home.
  • dbriansmith, on 07/11/2008, -11/+9I just finished the whole process
    It was problem free here in Nashville
    • bsonline, on 07/11/2008, -5/+5Dugg for being from my hometown.

      Don't let the haters get to you.

      PS - "Classic" iPhone upgraded since yesterday.
  • pixelhandler, on 07/11/2008, -2/+11my mac is not accessing iTunes store, iTunes will not connect to finish my update to 2.0 software for old iPhone ; now I have no phone in OC California.
    • TexasShiv, on 07/11/2008, -1/+1*****, same here. It gives me an error that has a (-4) at the end of it. This could not be more frustrating right now.
    • Virgule, on 07/11/2008, -2/+1Mine 'see' the new iPod software thru the iTunes's sync panel and prompt me to learn more then it can't complete my request. I'll have to try again later :(
    • orlyfactor, on 07/11/2008, -4/+4Go cry in your gigantic swimming pool or your huge SUV.
  • djdimensions, on 07/11/2008, -7/+4not working here in houston tx.
  • TheHayze, on 07/11/2008, -16/+9Aahahahahahaha..
    ahahahaha..
    I cant stop laughing at all those poor sobs who had to have at least suspected something like this!
  • oobi, on 07/11/2008, -6/+99iPhail!
    • gcnaddict, on 07/11/2008, -0/+9I figured I wouldn't be the only one to uniquely come up with that word in my own head.
    • LoudMusic, on 07/11/2008, -0/+6That's not something you should advertise about yourself.
    • Zman0101, on 07/11/2008, -1/+4Well atleast you could play with your iPhallis while you wait to activate your iPhone
  • MaxPower49, on 07/11/2008, -4/+2So if they are sending people home with unactivated phones, will that make them it easier to unlock and use on a different network? Or I guess you still have to sign the AT&T contract to take it home?

    I really want one of these things, but I don't want to pay $30/month for the data plan.
    • bsonline, on 07/11/2008, -2/+2You still have to sign the contract and upgrade your service. 3G sucks in my area, both around home and work. I would jump at the chance for the GPS and greater call clarity, but they wont sell it to me unless I also agree to pay for a service they can't give me.

      Now, if they would let me have the 3g with my existing plan, I'd be all over it Peter Griffin on gravy.
    • Taiyoryu, on 07/11/2008, -0/+3Wait a few weeks for the contract-less version.
  • drewfer, on 07/11/2008, -1/+8I waited in line and was told if it took over a minute and a half to activate, they stopped it and asked that you do it at home. So now I have an iPhone sitting next to me that does nothing. That is until iTunes works again.
  • uggidi, on 07/11/2008, -10/+6holy crap... too much of i**** today!
  • WiiHacker, on 07/11/2008, -6/+1I wonder if people are taking them home and hacktivating them? I can't wait until Zibri updates his jailbreak program!
    • Tek12, on 07/11/2008, -1/+4Don't you mean "until Zibri steals someone else's work and then releases it has his own?"
  • mark076h, on 07/11/2008, -1/+6is this why itunes says i still have the current firmware and can't get 2.0?
    • gforce051, on 07/12/2008, -1/+1No, go download iTunes 7.7 from the website.

      That will let you update to 2.0.
  • reclocksworth, on 07/11/2008, -3/+1To system restore, you have to eject the iPhone, turn off the iphone, hold down the menu/home button while you reconnect. Be sure to wait until the restore dialog appears before you let go of the home button. Then just follow the steps to restore to factory conditions.
  • SkippyDoorknob, on 07/11/2008, -2/+23Can you hear me now?
  • wildsnake, on 07/11/2008, -5/+4Went to Apple store, Waited is 1 hour. Line not moving. Went home without iPhone. Apple ***** it up.
    • brucial, on 07/11/2008, -4/+9I think if it were up to apple, it would have been in and out in 15 minutes - like last year's iphone release. at&t demanded the in-store activation.
      • wildsnake, on 07/11/2008, -2/+4Sure, once the Apple store was selling the iPhones last year at 6:00 pm. I was in & out in about 40 minutes (including looking at accessories) with no problems activating at home. If I was Steve Jobs right now, I would tell the stores to forget about activations and move those lines.
  • totorototoro, on 07/11/2008, -1/+2Great advice. But it should be: Go home and wait for the servers to come back up to activate, since people sitting at home are stuck just like the people in the stores.
  • Dweezilkid, on 07/11/2008, -2/+13I left AT&T disappointed when I was told they only got 20 of the 16 gig models (I was #82 in line). Call it schadenfreude, but I'm kinda glad I walked.
    • banmaster, on 07/11/2008, -11/+1Ooooh, look at me, I can use big words who's meaning I don't understand.

      ***** off you stupid poser!!
      • MacParrot, on 07/11/2008, -0/+8schadenfreude SHOD-n-froy-duh, noun:
        A malicious satisfaction obtained from the misfortunes of others.

        Google is (and may be your only) your friend banmaster
      • sneakerelph, on 07/11/2008, -1/+7Schadenfraude:
        Is some sort of Nazi word for happiness at the misfortune of others.

        Happiness at the misfortune of others? That is German.
  • Chahrlie5, on 07/11/2008, -7/+15iFail
  • Christopher83, on 07/11/2008, -7/+1Wait, in store activation? Girlfriend got her iPhone like six months ago and they told her to bring it home and set it up using iTunes. Four hours I spent talking to AT&T and Apple to get the damn thing working. Apple said it was an account issue, AT&T said it was an Apple issue, and the cold transfers commenced. FWIW, wound up being an AT&T account issue.
    • MindStalker, on 07/11/2008, -0/+3Yes the old non 3G iPhones were activated at home. You could buy an iPhone without a contract but once you activated at home you were stuck with a contract.
      The new phone requires a contract due to the steep discount, so they activate in store to sign the contract electronically. Its not working so they are having people sign paper contracts and sending them home to activate at home again, but thats just a temporary solution.
    • cutright, on 07/11/2008, -1/+0The new 3G phone requires in-store activation just like every other phone. Way to go AT&T.
  • aaronmcdonald, on 07/11/2008, -2/+3I would of expected this to happen during the launch day of the first gen iPhone then Apple sort it out for the second gen release, not the other way round!

    This has been a very frustrating day for me and a lot of people who simply wanted to buy a phone,go home and enjoy!
  • hamobu, on 07/11/2008, -12/+50But, but, but......Apple stuff "just works"!
    • freshyill, on 07/11/2008, -8/+2Tell that to AT&T. The problem is with their activation servers.
      • orlyfactor, on 07/11/2008, -1/+11Blame BOTH of them for not doing proper load testing. How long have they had to prepare for this, knowing every fanboy and his grandmother would be out getting one?
    • Tek12, on 07/11/2008, -4/+1But, but, but, people have no patience!
  • waydee, on 07/11/2008, -0/+4Fantastic.
  • MavRevMatt, on 07/11/2008, -1/+13How could Apple not be prepared for this? They've had forever to figure this out. WTF?
    • ThreeDee912, on 07/11/2008, -1/+4Maybe they wanted this to happen on purpose?
      • MavRevMatt, on 07/11/2008, -0/+2If so Apple's now just another stupid ***** corporation.
    • user500, on 07/11/2008, -1/+6Dude his holyness Jobs is only wants your money and don't care how he gets it.
  • yossarian24, on 07/11/2008, -0/+7I've been trouble shooting my bricked iPhone for like two hours, good thing I saw this on digg or I would have been at it all day
  • digitallysick, on 07/11/2008, -2/+8Apple and Att iphone restriction plan fell through, EPIC FAIL
  • Ottawaman, on 07/11/2008, -1/+31Apple iPhone feedback link

    "Use the form below to send us your comments."

    Unhappy with the launch? Let Apple know.

    http://www.apple.com/feedback/iphone.html
  • samard2002, on 07/11/2008, -1/+28That Mac vs PC ad where the PC is still in the box because of the stuff you have to do before using it: suddenly that ain't so funny. Or it's funny on a whole new level.
    • deaftly, on 07/11/2008, -3/+7Apple really are the biggest hypocrites around.
  • flamyngo, on 07/11/2008, -2/+4ugh! why didn't i check digg before I let my regular itunes update... it has been stuck updating for like an hour... and I hate canceling apple updates... they never work out right!
  • ftx437, on 07/11/2008, -11/+6Oh what a surprise! apple released something that people won't be able to use for the first couple days because they can't get there ***** straight..

    you think they would have learned from the first time..


    +1 more reason i'm never getting an iphone

    LONG LIVE BB!
    • MadKennyP, on 07/11/2008, -3/+14Because the Blackberry service has never experienced an outage.
      • ftx437, on 07/11/2008, -4/+2They have and most of them they tell you when it's going to happen..
        I've never bought a blackberry and not been able to use it the same day
      • MacParrot, on 07/11/2008, -2/+4BlackBerry also never had as much hype about a product with thousands of people all over the world trying to activate at once.

        Apple and ATT most likely have some shared blame in this. Apple for not having the hardware capable of sustaining this much traffic and ATT for insisting (in the US anyway) that all phones had to be activated in store.

        Maybe next time people will stay at home and wait a few days for the onrush to subside. It won't kill you to hold off. It might be the greatest phone since Moses made an emergency call to God at the Red Sea, but it isn't worth all this stress.
      • MadKennyP, on 07/11/2008, -1/+2"BlackBerry email is experiencing a service interruption of massive proportions, with the entire Western hemisphere unable to do the push email thing since 8PM EST on Tuesday. Things were supposed to be patched up by midnight last night, but apparently RIM is still trying to reset the system, and expects the problem to last into the morning."
        http://www.engadget.com/2007/04/18/blackberry-emai ...

        "As with RIM's April 2007 outage, the latest downtime has been officially blamed on a flawed software upgrade. According to RIM, the millions left without email can lift their kinked neck and point a crippled digit at an "internal data routing system within the BlackBerry service infrastructure that had been recently upgraded." This upgrade, like the one in 2007, was meant to boost capacity and speed message routing. Right, the same issue which RIM assured us had been resolved last April."
        http://www.engadget.com/2008/02/13/blackberry-outa ...
  • caffeinelover, on 07/11/2008, -3/+8I don't know why people keep saying that Apple didn't anticipate this or that the load was unexpected - I am sure they knew exactly what the demand and the workload would be today. They just looked at the expense of ramping up the activation infrastructure enough to handle just today and the next few days and decided it wasn't worth the expense.
    • ftx437, on 07/11/2008, -1/+3But that should have been the case. it's not like they don't have the money. They need to build up there support before the just release something.. They had plenty of time from the first release to this one, they knew what kind of problems they would have. and did nothing to try to resolve it. Instead they make it even worse by the update from the original iphones. now non work.
    • user500, on 07/11/2008, -0/+3"They just looked at the expense of ramping up the activation infrastructure enough to handle just today and the next few days and decided it wasn't worth the expense."

      after all they got your money today
  • luap119, on 07/11/2008, -4/+2Awesome... I know this comment is irrelevant since everyone is having the same problem, but I thought I'd just add to the number of pissed of people right now. I'm paying 90 dollars a month for a bricked phone at the moment. Simply amazing how thousands if not millions of people are having the same problem, and apple, a multi-billion dollar company, can't sand out the problems. It's been like 5 or 6 hours now. Come on Steve!
    • user500, on 07/11/2008, -1/+6I'm paying 90 dollars a month for a bricked phone at the moment.

      sounds like your a sucker to me! I got a brige to sell you, Steve J may have seen it once....
      • MacParrot, on 07/11/2008, -1/+2I though a brige was a Norwegian delicacy made with whitefish. What's that got to do with cellphones?
    • flamyngo, on 07/11/2008, -1/+2I doubt millions of people are dumb enough to update...
  • woxidu, on 07/11/2008, -9/+6Apple fails at handling the traffic for the most-demanded phone in US history. Wow -- I can think of a few other companies who would love to have that problem. When was the last time you saw news coverage about people standing in line to get their Blackberry Pearls?
    • RyeBrye, on 07/11/2008, -1/+4[citation needed]
    • diabulos, on 07/11/2008, -1/+6It is NOT the most demanded phone in history as you put it. The majority of the traffic is all the 1st gen people trying to get 2.0 activated plus the new customers....
      • NSResponder, on 07/12/2008, -0/+1"It is NOT the most demanded phone in history"

        Yes, it is. Name another model of phone that ever had this kind of demand.

        -jcr
    • Taiyoryu, on 07/11/2008, -2/+4The iPhone still has a LONG way to go to beat the best selling phone in the world: the Nokia 1100, 200+ million units, May 2007. Even the RAZR, the original It-Phone, 100+ million units were sold. So I highly doubt the iPhone is the most-demanded phone in US history.

      http://uk.reuters.com/article/airNews/idUKL0262945 ...

      http://www.engadget.com/2007/05/07/nokias-1100-han ...
    • ftx437, on 07/11/2008, -1/+5Its only news because of the fan boys standing in line..
  • kmotiv1, on 07/11/2008, -2/+11I am so glad that I got the software yesterday! hahahaha
  • loconet, on 07/11/2008, -0/+5When was the last time infrastructure to support a big product release was able to whist and the flood of customers? This happens every time
    • diabulos, on 07/11/2008, -0/+5I remember Windows update handling SP2 for XP (a large update downloaded by millions and millions) just fine, so do large number of Vista updates (and there are millions of Vista users, not just as many as XP)
  • iGlobo, on 07/11/2008, -3/+2Yea, im stuck in the iPhone 1.0 update limbo....***** when is this ***** gonna b sorted out?

    Its a friday, how am i supposed to find something to do w/o a phone?

    not working in Syracuse, NY

    • user500, on 07/11/2008, -1/+3
      Its a friday, how am i supposed to find something to do w/o a phone?

      you cold walk over to the big V and get a real phone
    • orlyfactor, on 07/11/2008, -1/+2Find the one payphone in town and call your usual escort service?
  • cardinalfox, on 07/11/2008, -0/+17Got to the Apple store this morning with less than 40 people ahead of me. Waited over 4 hours as Apple employees assured us all we were leaving with activated phones. 2 hours later I walked out with two iPhones and no phone. I have never been disappointed with Apple before but today I am pissed and sleep deprived!
  • RegalBegal, on 07/11/2008, -3/+6Big ***** surprise!!!!1111
  • RyeBrye, on 07/11/2008, -0/+2Is the activation just some ***** step or does it actually DO something on the network? I know that for 1st geniPhones there were dozens of activation workarounds for people who unlocked them... Which would cause the funny situation that those who hacked their phones and fake activate would be unaffected by Apple's draconian "activation" servers failing.
  • motivatedguy, on 07/11/2008, -0/+2It took 3 hours to put 2.0 on my old phone
  • kitsua, on 07/11/2008, -1/+6Had a brick since early this afternoon (it's 19:30 now).

    After trying all day, looks like it's working at last.

    Hang in there everyone in the UK and otherwise - keep trying and you'll get there!
    • energyblue, on 07/11/2008, -0/+4Its 20:10 now and still no luck. Keeps getting stuck with apple ID.
      • kitsua, on 07/11/2008, -2/+2Keep toggling, refreshing etc; and it'll eventually activate.

        Then comes the looong process of restoring, backing up and syncing, which takes an age if you've got a lot of apps to install.

        Quite a day of hassle, but the new functionality will be worth it.

        Now, how about sorting MobileMe out Apple? I know you're kinda snowed under right now but...
  • LordSkywalker, on 07/11/2008, -5/+7If this had been a Microsoft phone with the same issue, I'm betting the internets would be filled with rage-filled rants. But this is Apple, so no big deal.
    • ravage86, on 07/11/2008, -0/+5What are you talking about? Scroll up, nobody's happy.
    • jaredcat, on 07/11/2008, -5/+2If it was a WindowsMobile phone, no one would be ranting because no one would be suprised... Its unusual for Apple to fall on its face like this.

      Anyway my own 2 cents-- Waited in line for an hour at the AT&T store before they ran out of stock. The rep suggested that the ~100 of us still in line place Direct-to-You orders and have the phone show up in 7-10 days. Otherwise we could stay in line and wait for the next shipment to come in. No thanks.
  • mavantix, on 07/11/2008, -0/+3One of our clients upgrading his old phone is stuck too. Apple told him 35,000 phones have been sold in the US and cannot be activated. Way to piss off some new customers.
  • zelig, on 07/11/2008, -0/+3I keep trying to connect... still nothing.
  • rationalbeats, on 07/11/2008, -0/+16Wow, I am surprised it is still messed up this late in the day. I expected some glitches, but this is a full on meltdown.
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