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How not to migrate a data center
forum.valueweb.com — After promising users a downtime of 12-15 hrs as part of a data center move, more than 50% of Valueweb customers are still in the dark after 36 hrs of downtime.
albertclee- 89 diggs
- digg it
- Jafo232, on 10/10/2007, -0/+2This is BS.. Hostway/Valueweb/Gate really dropped the ball on this one.
- debk, on 10/10/2007, -0/+0On Saturday Jeff at ValueWeb tech support said that we were the ONLY customers complaining (yep, that's right--the only ones) and was rude to boot when we questioned why ValueWeb did not do our redirects, as they had committed to the previous week. He said it was our fault for being technically incompetent.
- JROSEGSLIMO, on 10/10/2007, -1/+0Hello,
Please allow me to introduce myself. I will be your Internet Business Solutions Consultant with Verio.
If you have any questions regarding our services I am always as close as a phone call or an email and willing to assist you.
If you have any questions or inquiries please contact me directly.
I look forward to working with you.
John Rose
Account Executive
Verio, an NTT Communications Company
Boca Raton, FL
561-999-8548 Phone
jrose@verio.net
www.verio.com
- JROSEGSLIMO, on 10/10/2007, -1/+0Hello,
- weeeezzll, on 10/10/2007, -0/+212 hours of down time has turned into 84 and still we no ETA, no explanation, no apology. On top of all of that, the support page that displays your support tickets is not working, and calling the support number yield even less info than the non-functioning support page does.
- JROSEGSLIMO, on 10/10/2007, -1/+0Hello,
Please allow me to introduce myself. I will be your Internet Business Solutions Consultant with Verio.
If you have any questions regarding our services I am always as close as a phone call or an email and willing to assist you.
If you have any questions or inquiries please contact me directly.
I look forward to working with you.
John Rose
Account Executive
Verio, an NTT Communications Company
Boca Raton, FL
561-999-8548 Phone
jrose@verio.net
www.verio.com- weeeezzll, on 10/10/2007, -0/+1I maybe be calling you reeal soon...
- weeeezzll, on 10/10/2007, -0/+1to tell you what a ***** tool you are for spamming this article with your crap...
- JROSEGSLIMO, on 10/10/2007, -1/+0Hello,
- esnetdotcom, on 10/10/2007, -1/+0esnet.com has fantastic operations and facilities. We're located across the street from the new (old) Hostway data center. Send me a note if you still need help getting your systems back online. richard@esnet.com Good Luck!
- debk, on 10/10/2007, -0/+0On Saturday Jeff at ValueWeb tech support said that we were the ONLY customers complaining (yep, that's right--the only ones) and was rude to boot when we questioned why ValueWeb did not do our redirects, as they had committed to the previous week. He said it was our fault for being technically incompetent.
- frstsite, on 10/10/2007, -0/+3I've been a customer of this company for 10 years and that is coming to an end because of this and other errors on Valueweb's part. They just don't think that a dedicated server really is important enough that they can get them online and keep them online. This is my business and I can't have a 12 hour outage turn into 48 hours and counting. yes, you read that right we are still down after 48 hours.
- JROSEGSLIMO, on 10/10/2007, -2/+0Hello,
Please allow me to introduce myself. I will be your Internet Business Solutions Consultant with Verio.
If you have any questions regarding our services I am always as close as a phone call or an email and willing to assist you.
If you have any questions or inquiries please contact me directly.
I look forward to working with you.
John Rose
Account Executive
Verio, an NTT Communications Company
Boca Raton, FL
561-999-8548 Phone
jrose@verio.net
www.verio.com - esnetdotcom, on 10/10/2007, -1/+0E Solutions Corp. esnet.com has fantastic operations and facilities. We're located in Tampa just across the street from the new (old) Hostway data center. Send me a note at richard@esnet.com or call our support center 24/7/365 at 813-301-2620 if you still need help getting your systems back online. Good Luck!
- JROSEGSLIMO, on 10/10/2007, -2/+0Hello,
- DrCHaNaS, on 10/10/2007, -0/+2And it seems the clock keeps ticking, all we get is recorded message on their "Premium" support!
When / if this is over Valueweb / Hostway / Affinity whatever they call themselves, thay wont see a cent!- JROSEGSLIMO, on 10/10/2007, -2/+0Hello,
Please allow me to introduce myself. I will be your Internet Business Solutions Consultant with Verio.
If you have any questions regarding our services I am always as close as a phone call or an email and willing to assist you.
If you have any questions or inquiries please contact me directly.
I look forward to working with you.
John Rose
Account Executive
Verio, an NTT Communications Company
Boca Raton, FL
561-999-8548 Phone
jrose@verio.net
www.verio.com
- JROSEGSLIMO, on 10/10/2007, -2/+0Hello,
- gator99, on 10/10/2007, -0/+1Like a lot of people, I was caught by surprise. I did not get an email notice, nothing in the mail, no phone call, nothing posted on their website about the ludicrous migration. Hostway really knows how to hose their customers! There were 4000 servers moved overnight. Which I would estimate effects about 20000-40000 individual or business websites. That's quite a large number of unhappy folks due to inept decisions and planning by Hostway.
- JROSEGSLIMO, on 10/10/2007, -2/+0Hello,
Please allow me to introduce myself. I will be your Internet Business Solutions Consultant with Verio.
If you have any questions regarding our services I am always as close as a phone call or an email and willing to assist you.
If you have any questions or inquiries please contact me directly.
I look forward to working with you.
John Rose
Account Executive
Verio, an NTT Communications Company
Boca Raton, FL
561-999-8548 Phone
jrose@verio.net
www.verio.com - esnetdotcom, on 10/10/2007, -1/+0E Solutions Corp. esnet.com has fantastic operations and facilities. We're located in Tampa just across the street from the new (old) Hostway data center. Send me a note at richard@esnet.com or call our support center 24/7/365 at 813-301-2620 if you still need help getting your systems back online. Good Luck!
- JROSEGSLIMO, on 10/10/2007, -2/+0Hello,
- webdev1234, on 10/10/2007, -0/+0I Have to move all my sites and get new SSL for all of them. I can't wait anymore. Anyone know of FAST setup datacenters?. The 20,000 - 40,000 number might a little low.
- jtharp8483, on 10/10/2007, -2/+0I am a sales representative from Verio, Inc. (www.verio.com). Verio is offering all current Hostway/Valueweb customers specials until August 10, 2007 to move your account to Verio.com To take advantage of the special, you must call me directly at 877-273-3190 x 8483 or by e-mail at jtharp@verio.net This offer applies only to Virtual and Managed servers
- weeeezzll, on 10/10/2007, -0/+1Wow, thanks for the offer Mr J. Tharp, but had you actually taken the time to read this you would have seen that they were relocating dedicated/co-located server, not virtual/managed server. Maybe you should come up with a dedicated/co-located deal and then spam this thread again...
(Are all sales people such complete and total tools?)
- weeeezzll, on 10/10/2007, -0/+1Wow, thanks for the offer Mr J. Tharp, but had you actually taken the time to read this you would have seen that they were relocating dedicated/co-located server, not virtual/managed server. Maybe you should come up with a dedicated/co-located deal and then spam this thread again...
- esnetdotcom, on 10/10/2007, -1/+0E Solutions Corp. esnet.com has fantastic operations and facilities. We're located in Tampa just across the street from the new (old) Hostway data center. Send me a note at richard@esnet.com or call our support center 24/7/365 at 813-301-2620 if you still need help getting your systems back online. Good Luck!
- NTTATechHost, on 11/07/2007, -0/+0I am the Males Manager for NTT America. I can offer very fast setup on both dedicated servers (RedHat 4.0 or 5.0, Solaris or Window) Fast setup on HP Proliant, or SUN hardware, or COLO in Sterling, VA or San Jose, CA. Please feel free to contact me with questions g.chatman@ntta.com We have big pipes, fully redundant power and 24/7 staff. Please let me know how we can help.
- NTTATechHost, on 11/07/2007, -0/+0Hi there, I am the Sales Manager from NTT America. We can help with fast setup on dedicated HP or SUN servers, LINUX, Win2K3 or Solaris, or COLO in Sterling, VA or San Jose, CA. Our data centers are fully redundant, have big pipes and 24/7 staff. Please let me know how we can help. g.chatman@ntta.com
- jtharp8483, on 10/10/2007, -2/+0I am a sales representative from Verio, Inc. (www.verio.com). Verio is offering all current Hostway/Valueweb customers specials until August 10, 2007 to move your account to Verio.com To take advantage of the special, you must call me directly at 877-273-3190 x 8483 or by e-mail at jtharp@verio.net This offer applies only to Virtual and Managed servers
- McKinleyAK, on 10/10/2007, -0/+2Just adding myself to the list of people screwed by Hostway. If anything does get worked out for a class action or any type of other legal action pls post it here so I can join in. BTW, I copied the VW forum in to a text file in the event VW or Hostway deletes it....at least through pg 12
- mekinney, on 10/10/2007, -1/+0Hello, my name is Meg Kinney and I am a representative for Verio Web Hosting. I sympathize for your situation and would like to provide you with some information on how Verio can assist you and provide you with reliable and secure servers. Please call me at 888-663-6648 ext. 7423 for more information.
- Jeager2, on 10/10/2007, -0/+0--------------------------------------------------------------------------------
Please post and discuss class action suits here... This is a server... not hosted at VW... and the postings won't be deleted...
http://chatworldonline.com/ShowPost.aspx?PostID=40#40
- MontereyDean, on 10/10/2007, -0/+2Yes, ValueWeb was always good to me. Been with them for a number of years now. But this Hostway bunch, they are liars, frauds. I'm outta there as soon as this mess they've made calms down.
- jtharp8483, on 10/10/2007, -1/+0I am a sales representative from Verio, Inc. (www.verio.com). Verio is offering all current Hostway/Valueweb customers specials until August 10, 2007 to move your account to Verio.com To take advantage of the special, you must call me directly at 877-273-3190 x 8483 or by e-mail at jtharp@verio.net This offer applies only to Virtual and Managed servers.
- webdev1234, on 10/10/2007, -0/+2I did .mht files of the thread. 40 posts per file : 5 files.
- bardok, on 10/10/2007, -0/+2We have also been screwed up by this ***** migration... our clients are losing money, and we might eventually lose them... some of them are on-line shops, and their income depends on the web sites we host at valueweb... I think that company does not deserve our confidence... telling my boss we should do a real migration, from valueweb to a reliable host... (in my case, I would switch to a data center in Spain, where our company is located, so if something like this happens again, I can at least drive to the data center and kick some asses... I cannot cross the ocean right now in order to do that in ValueWeb/Hostway :P ).
- gator99, on 10/10/2007, -0/+1If you can't get any response by phone, maybe showing up in person would work. For anyone in the Tampa Bay area I believe this is their location: 412 EAST MADISON STREET, SUITE 1000, TAMPA, FL 33602
- esnetdotcom, on 10/10/2007, -1/+0E Solutions Corp. esnet.com has fantastic operations and facilities. We're located in Tampa just across the street from the new (old) Hostway data center. Send me a note at richard@esnet.com or call our support center 24/7/365 at 813-301-2620 if you still need help getting your systems back online. Good Luck!
- NTTATechHost, on 11/07/2007, -0/+0Hi there, I am the Sales Manager from NTT America. We can help with fast setup on dedicated HP or SUN servers, LINUX, Win2K3 or Solaris, or COLO in Sterling, VA or San Jose, CA. Our data centers are fully redundant, have big pipes and 24/7 staff. Please let me know how we can help. g.chatman@ntta.com
- gator99, on 10/10/2007, -0/+1If you can't get any response by phone, maybe showing up in person would work. For anyone in the Tampa Bay area I believe this is their location: 412 EAST MADISON STREET, SUITE 1000, TAMPA, FL 33602
- albertclee, on 10/10/2007, -0/+2It's not the first time they've messed things up badly for me. However, this will probably be the last time.
- jtharp8483, on 10/10/2007, -1/+0I am a sales representative from Verio, Inc. (www.verio.com). Verio is offering all current Hostway/Valueweb customers specials until August 10, 2007 to move your account to Verio.com To take advantage of the special, you must call me directly at 877-273-3190 x 8483 or by e-mail at jtharp@verio.net This offer applies only to Virtual and Managed servers.
- IamSteamed, on 10/10/2007, -0/+2Great job morons. Next time maybe you should use your heads a little. Still down... over 48 hours already.
- vitalidea, on 10/10/2007, -0/+2For those who are coming straight to the digg - the forum being referred to (if its still up) is - http://forum.valueweb.com/showthread.php?t=1344
We've been down over 55 hours and counting!!! Only 2 sys admins are working at the Hostway facility. Over 1300 servers have "issues".
I myself have said F@!@@K THIS S@U(&!#T! We've officially moved over to Server Beach - http://www.serverbeach.com/ About the same prices. Here's a coupon code to save $100 if you stay with them for 90 days - Z932833Q6G
All the best,
Paul @ Vital Idea Inc- esnetdotcom, on 10/10/2007, -1/+0E Solutions Corp. esnet.com has fantastic operations and facilities. We're located in Tampa just across the street from the new (old) Hostway data center. Send me a note at richard@esnet.com or call our support center 24/7/365 at 813-301-2620 if you still need help getting your systems back online. Good Luck!
- albertclee, on 10/10/2007, -0/+1Been on hold for tech support for 1 hour and 3 minutes and counting... idiotic.
- ControlZ07, on 10/10/2007, -0/+1They are changing their name to Host AWAY. We already bought a new server, and will have it ready to go in a few hours. As soon as Host AWAY removes the automated voice mail they are hiding behind, we will cancel our account.
Nice job guys!! - webdev1234, on 10/10/2007, -0/+1I am finally back online @ 1:15 AM EST Sunday July 30th 2007 after experiencing outage from Friday 9 PM. Just keeping a track of time for any suit that might arise from this.
- truckAmuck, on 10/10/2007, -0/+1An opinion may exist at Hostway / ValueWeb that its TOS allows Hostway / ValueWeb to do whatever they wish, with no legal consequences. However, several legal opinions have been offered regarding VW's "99.99% Uptime Guarantee" constituing FALSE OR MISLEADING ADVERTISING. There is also a fair likelihood of its TOS being ruled an UNCONSCIONABLE, ONE-SIDED, AND UNFAIR CONTRACT.
- weeeezzll, on 10/10/2007, -0/+1Read the TOS of any hosting service carefully and you will see that planned outages are not included in "Uptime Statistics". With that said I believe there is still a case here.
I fully expected that my server might be down all weekend (4-5 times longer than announced), but I never expected it to still be down on Tuesday (8-10 times longer than announced).- weeeezzll, on 10/10/2007, -0/+1I also forgot to note that only 15 hours of the current 84 hours are planned, that still leaves 69 hours of unplanned downtime which does count towards their 99.9% uptime guarantee. 69 hours of down time means they could, at best, they could achieve ~99.25% for the year. They only way they could ever hope to make a 99.9% uptime now is if they averaged their up times across their entire network on a server by server basis, thus spreading out the massive down time of VW/Gate customers over their vast existing customer base.
In any case they are still incompetent tools...
- weeeezzll, on 10/10/2007, -0/+1I also forgot to note that only 15 hours of the current 84 hours are planned, that still leaves 69 hours of unplanned downtime which does count towards their 99.9% uptime guarantee. 69 hours of down time means they could, at best, they could achieve ~99.25% for the year. They only way they could ever hope to make a 99.9% uptime now is if they averaged their up times across their entire network on a server by server basis, thus spreading out the massive down time of VW/Gate customers over their vast existing customer base.
- mekinney, on 10/10/2007, -1/+0Hello, my name is Meg Kinney and I am a representative for Verio Web Hosting. I sympathize for your situation and would like to provide you with some information on how Verio can assist you and provide you with reliable and secure servers. Please call me at 888-663-6648 ext. 7423 for more information.
- weeeezzll, on 10/10/2007, -0/+1Read the TOS of any hosting service carefully and you will see that planned outages are not included in "Uptime Statistics". With that said I believe there is still a case here.
- albertclee, on 10/10/2007, -0/+1Almost 3 days of downtime now...
- bze306, on 10/10/2007, -0/+1I am also down. Was a customer with HostSave years ago but things have really changed. Been trying to get ahold of tech support for hours. I bet you if I called sales they would answer. I cannot believe this has taken this long. We can't all have bad hard drives.
- Davidmdm, on 10/10/2007, -0/+0I can confirm that sales will answer and so will the shared support people However, BOTH of them will only say "I cannot help you, let me put you through to the dedicated server support" which is the line NO ONE WAS ANSWERING
- bze306, on 10/10/2007, -0/+1I am also down. Was a customer with HostSave years ago but things have really changed. Been trying to get ahold of tech support for hours. I bet you if I called sales they would answer. I cannot believe this has taken this long. We can't all have bad hard drives.
- shadowspawn, on 10/10/2007, -0/+1You know, I feel for everyone... but there has to be something else besides wiring and planning that's causing an issue. It could be power redundancy taking its toll at the new installation... not wiring or router management. I've seen power issues at every move of every data center.
I mean hell, at quakecon we got all those computers up and running within 7 hours.
I bet y'all that it has to do with power. - bze306, on 10/10/2007, -0/+0IP address 72.4.161.x I have tried calling tech support and everyone else. Maybe I will try sales.. They probably will answer that phone...I have been hosting with them back when it was Hostsave. Looks like I need to start looking for someone else now.
- jtharp8483, on 10/10/2007, -2/+0I am a sales representative from Verio, Inc. (www.verio.com). Verio is offering all current Hostway/Valueweb customers specials until August 10, 2007 to move your account to Verio.com To take advantage of the special, you must call me directly at 877-273-3190 x 8483 or by e-mail at jtharp@verio.net This offer applies only to Virtual and Managed servers.
- Designer76, on 10/10/2007, -0/+0HOSTWAY...how many customer did you lose in one beautiful swoop of mismanagement and lies?
New customer - If this isn't proof enough for you to stay away from Hostway...then you deserve whatever BS lies ahead of you. As for me and 99.9% of the rest of us who have lived through this 60 HOUR DOWNTIME ordeal...we are out.- rocket1222, on 10/10/2007, -0/+0We can't take this anymore. I've lost about 10 hosting companies thus far with my firm with another 10 more promising to leave if we are not up by day's end. I never even got an email informing me of this migration. This is killing my business! Moving to serverbeach.com as we speak.
- mekinney, on 10/10/2007, -1/+0Hello, my name is Meg Kinney and I am a representative for Verio Web Hosting. I sympathize for your situation and would like to provide you with some information on how Verio can assist you and provide you with reliable and secure servers. Please call me at 888-663-6648 ext. 7423 for more information.
- NTTATechHost, on 11/07/2007, -0/+0Hi there, I am the Sales Manager from NTT America. We can help with fast setup on dedicated HP or SUN servers, LINUX, Win2K3 or Solaris, or COLO in Sterling, VA or San Jose, CA. Our data centers are fully redundant, have big pipes and 24/7 staff. Please let me know how we can help. g.chatman@ntta.com
- dschlaegel, on 10/10/2007, -0/+1I have never heard of this happening before. It was actually up Friday night after the move. And somehow after that it went down and stayed down. If they only have 2 people working on this then I really doubt they even plan on keeping most of their clients. I have had SO many of my clients calling me thinking I scammed them, as allot of them paid their monthly service charge on Thursday, then friday everything is down (including my main site with support). I have never had a good experience of Valueweb, the server was Horrible! It's had HD errors from day one that they would never fix. Just pretend they don't know what im talking about each time. Even with that, I must admit, Host Away is Worse! I will be chaning companies as soon as I can transfer all my data off.
- jtharp8483, on 10/10/2007, -2/+0I am a sales representative from Verio, Inc. (www.verio.com). Verio is offering all current Hostway/Valueweb customers specials until August 10, 2007 to move your account to Verio.com To take advantage of the special, you must call me directly at 877-273-3190 x 8483 or by e-mail at jtharp@verio.net This offer applies only to Virtual and Managed servers.
- albertclee, on 10/10/2007, -0/+0Another angry customer here: http://onemansblog.com/2007/07/29/hostway-valueweb-worst-server-outage-ive-ever-seen/
- dustonio, on 10/10/2007, -0/+1I feel everybody's pain with Valueweb/Hostway, as I've been in a similar situation with my dedicated servers. I have had many angry clients who were calling and emailing me non-stop asking me why their site was down. I've since switched to Rackspace and now sleep soundly at night.
- fcapria, on 10/10/2007, -0/+1Over 62 hours down. I've contacted support a few times, and have never been given more than what's been on their pre-recorded message. Word is that many of the ValueWeb employees working support right now are getting the boot on the 10th of next month. Not a lot of incentive to go the extra mile. At this point it's obvious that management has knowingly decided to mislead the customer base throughout this process. I called on Saturday at 6 PM - 17 hours after a promised 15 hour outage. I was told they fully expected all servers up by 7 PM. That was an outright lie. Less than half the servers were up 16 hours after that call.
It's unconscionable that any group of people would treat a group of small business owners so cruelly. Sometime Saturday night someone should have made the call to do whatever it takes to get customers up -- instead, they keep plodding along one or two servers at a time. At this rate it looks like Thursday or Friday is likely. Yes, a full week.
I'm doing what I can for my customers, but they have to regret doing business with me right now.- mekinney, on 10/10/2007, -2/+0Hello, my name is Meg Kinney and I am a representative for Verio Web Hosting. I sympathize for your situation and would like to provide you with some information on how Verio can assist you and provide you with reliable and secure servers. Please call me at 888-663-6648 ext. 7423 for more information.
- vitalidea, on 10/10/2007, -0/+0And now... eternity.... danannaa.... danana... danananana! valueweb.com and their forums are officially offline. Rest in Peaces.
- vitalidea, on 10/10/2007, -0/+0And thus ended another life... alas, we knew you too well... unfortunately.
ValueWeb.com is now offline along with the forums. RIP! Time of Death : 4:11pm PST - 07/30/2007- vitalidea, on 10/10/2007, -0/+0Wow... and now back from the dead?! It's a zombie!! The must have re-started their server...
- vanarie, on 10/10/2007, -0/+0Valueweb.com was completely down, forums and all, for about 10 minutes. Not sure if it's damage control or if they are finally moving their own company servers over - who knows. I trusted that Valueweb would AT LEAST keep the lines of communication open with a progress page updated every 1/2 hour. If history has taught us anything, it's that when you're wrong you should admit it right away or "cave often and early".
I have a lot of customers who are counting on my services, and though my service isn't mission critical to most of my clients, I may still lose some because of this failure. I was thinking about switching sooner or later, but now it looks like sooner.
Does anyone think they have written on some boxes "kill", because they are unprofitable for them in the long run? Sounds ridiculous, but maybe it's not. I'd be curious to see who is up and who is not relative to the server fees paid every month! - PopeRuss, on 10/10/2007, -0/+0I have two servers with Valueweb, web and mail. Have for several years at about $500 per month. The web server was up Sunday afternoon. It is now 10pm Monday and no mail server. I have about 100 clients, many doing eCommerce business.... with no mail today... they are pissed.. I AM PISSED!!
Here is a quote from the CEO of Hostway taken from their press release on the Valueweb acquisition.
"Our first and main focus through this acquisition has been to ensure that customers of both companies do not experience any disruption in current services and in fact bolster it further,” said Lucas Roh, CEO, Hostway"
Read the whole thing here
»www.hostway.com/aboutus/press_re···007.html
BTW, I spent some time chatting with sales at rackforce.com tonight.. I believe I'm moving as quick as I can. - vanarie, on 10/10/2007, -0/+0I was considering changing servers, just not so soon. I might have just upgraded and stayed with Valueweb, but if that was Valueweb/Hostway's way of saying "get lost", they have achieved their goal. I'm moving to Sectorlink ASAP...
My order as of tonight:
Thank you for choosing Sectorlink! We truly appreciate your business. We are committed to delivering the best possible hosting experience.
Your order is currently being processed and you should have your account details shortly. Orders are normally processed within 1 business day but can take up to 3 business days if the details of the order need to be verified.
If you do not receive your account details within 3 business days of this email please contact us. Here is a link to our contacts page in case you need to get a hold of us http://www.sectorlink.com/contactus.php .
Again, thank you and if there is anything that we can do please let us know.
Sincerely,
The Sectorlink Staff
www.sectorlink.com - vanarie, on 10/10/2007, -1/+0My business server has been down since Friday night. It's now Monday night with NO progress report or update page to speak of on either website!
I was considering changing servers anyway, just not so soon. I might have just upgraded and stayed with Valueweb, but if that was Valueweb/Hostway's way of saying "get lost", they have achieved their goal.
I'm moving to Sectorlink ASAP. My order as of tonight:
Thank you for choosing Sectorlink! We truly appreciate your business. We are committed to delivering the best possible hosting experience.
Your order is currently being processed and you should have your account details shortly. Orders are normally processed within 1 business day but can take up to 3 business days if the details of the order need to be verified.
Here is a link to our contacts page in case you need to get a hold of us http://www.sectorlink.com/contactus.php
Sincerely,
The Sectorlink Staff
www.sectorlink.com
FYI, here is Hostway's Corporate Officers as filed on their incorporation paperwork with the State of IL.
President Name & Address
LUCAS ROH
1 N STATE ST SUITE 1200
CHICAGO 60602
Agent Name AMY CHENG
Agent Street Address 1101 W FULTON MARKET STE 200
Secretary Name & Address ARNOLD CHOI
Here is the link to file a complaint with the State of IL Attorney General's Office through the Consumer Protection Division: http://www.illinoisattorneygeneral.gov/about/email_consumers.jsp
Here is the link to file a complaint with the Better Business Bureau:
https://odr.bbb.org/odrweb/public/GetStarted.aspx- esnetdotcom, on 10/10/2007, -1/+0E Solutions Corp. http://www.esnet.com has fantastic data center operations and facilities. We're located in Tampa just across the street from the new (old) Hostway data center so our engineers can easily retrieve your servers with proper authorization. Send me a note at richard@esnet.com or call our support center 24/7/365 at 813-301-2620 if you still need help getting your systems back online. We only provide commercial hosting, no spammers, no porn or gaming sites. Good Luck! www.esnet.com or richard@esnet.com
- albertclee, on 10/10/2007, -0/+0My 2 servers are still down ... been over 72 hrs of downtime now.
- vanarie, on 10/10/2007, -0/+0Update: Old server now online Tuesday 2am - hope it stays on!
- upswing, on 10/10/2007, -0/+0Valueweb Hostway has handled this fiasco in the wrong way since the start of the server migration. A simple web page with truthfull information as to what is happeening would have helped us understand the pb and in some case allievated the level of frustration that we all feel. Instead they chose the approach to hide the facts and will not commit to resolving the outage within a certain time frame. At this point there are dedicated server customers that still have no clue as to when their server will be back online.
Why can't they say what the pb is ? Why are we all listening to a message recorded at 10:45 am on Monday? How many people are working on this? etc etc. It will take them a long time if ever from regaining any type of credibility. - PopeRuss, on 10/10/2007, -1/+1The CEO of Hostway is Lucas Roh, his home phone number is (312) 573-1253
- rackaid, on 10/10/2007, -0/+0We've helped a few people during this fiasco. In one case the client had SSH access but no web services. Appeared to be a DNS issue but he had already decided to move. Others had off site backups that could be restored.
So if your server is not responding via HTTP, it may be reachable via IP address via SSH. That could allow you to get backups and migrate to another provider.
ThePlanet and Softlayer both have rapid deployment options. I am not sure of the time on ServePath or ServerBeach deployments. DedicatedNow can also get a system setup pretty quickly. - bedigital, on 10/10/2007, -0/+0I agree- No way Hostway -I have no Affinity for Valueweb or Hostway.
I feel bad for those working there and happy for those that will leave- I planned for the worst and hoped for the best- as it stands the worst has played out- On Friday July 13th I placed a dedicated server order with rackspace and migrated about 20 hosted accounts with email.
Only one customer, which I've known for over 15 years complained about 3 email account that were flaky for 5-6 hours, they are looking to drop me. Everyone else- I'm pleased to provide service in a PRO-Active manner.
I believe a class action law suit and or refund for the monthly disruption is fair. - skinfitz, on 10/10/2007, -0/+1I have been affected by this - I believe (with my subnet at least) they have problems with network switches because:
The servers go unavailable, then come back up again
While they are down, large parts of the rest of the subnet (24 bit mask) still ping (so it's not a routing problem)
When they come back up, the uptime is unaffected (so it's not a server power problem)
This happens to a number of servers at once (so it's not an individual server hardware issue)
Presently my box is up, so we will see how it goes.- esnetdotcom, on 10/10/2007, -1/+0E Solutions Corp. http://www.esnet.com has fantastic data center operations and facilities. We're located in Tampa just across the street from the new (old) Hostway data center so our engineers can easily retrieve your servers with proper authorization. Send me a note at richard@esnet.com or call our support center 24/7/365 at 813-301-2620 if you still need help getting your systems back online. We only provide commercial hosting, no spammers, no porn or gaming sites. Good Luck! www.esnet.com or richard@esnet.com
- NTTATechHost, on 11/07/2007, -0/+0Hi there, I am the Sales Manager from NTT America. We can help with fast setup on dedicated HP or SUN servers, LINUX, Win2K3 or Solaris, or COLO in Sterling, VA or San Jose, CA. Our data centers are fully redundant, have big pipes and 24/7 staff. Please let me know how we can help. g.chatman@ntta.com
- mdmbaby, on 10/10/2007, -0/+0Valueweb or Hostway is deleting comments regarding swiching from their BB so I'll ask the question here: I was using cPanel X pro on VW on Linux and with ServerBeach, I have cPanel X with WHM. I was trying to do a full restore on a website, but it came back with an error saying that cPanel files were missing. If so, this could be a big problem in transferring the sites to the new server. Does anyone know how to get around this or is this compatibility problem between the versions of cPanel. I'm sure I won't be the only one to encounter this.
Also, screw VW and Hostway for deleting the postings from the BB when they should be fixing the problems and communicating to their customers. - mdmbaby, on 10/10/2007, -0/+0I've sent an email to the Senior Editor of eWeek about this debacle. If anyone would like to send one to see if they would be interested in more stories, here is the URL: http://www.eweek.com/article2/0,1759,1642193,00.asp
- albertclee, on 10/10/2007, -0/+0ValueWeb speaks: http://forum.valueweb.com/showthread.php?p=3446
- Designer76, on 10/10/2007, -0/+0Did anyone notice that Hostway is now going through and deleting posts? two whole pages have been deleted so far.
- rsodhi, on 10/10/2007, -1/+0I just talked to our team at ServerBeach.com and they are extending 10% OFF ANY SERVER and NO SETUP FEE to anyone who has been affected by this outage. Feel free to let them know you heard it from me. Hopefully we can help in some way.
- albertclee, on 10/10/2007, -0/+096 hrs of downtime and counting...
- vitalidea, on 10/10/2007, -0/+1Let's take an extremely conservative average of $100 per month per dedicated server. That's $1200 per year per dedicated server. 4000 servers at risk due to transition of assets. That's $4,800,000 of revenue per year AT RISK.
Why would you even consider risking $4.8 Million in Annual Revenue??!
That's just ludacris. Other companies buy out companies to get their customer base, like the purchase of Hotmail. NOT to lose the customer base.
If anyone on the board of directors of Hostway is reading this, I'd suggest you consider this to be a poor aquisition. It may have been better to buy out ValueWeb and have their management run the whole show. They seemed to be doing a better job. - albertclee, on 10/10/2007, -0/+1Now approaching 5 days of downtime...
- sgarvin51, on 10/10/2007, -1/+0Hello,
Please allow me to introduce myself. I will be your Internet Business Solutions Consultant with Verio. If you have any questions regarding our services I am always as close as a phone call or an email and willing to assist you. If you have any questions or inquiries please contact me directly. I look forward to working with you. Seth Garvin Account Executive Verio, an NTT Communications Company Dallas, Texas 877-937-4699 Ext. 7465 sgarvin@verio.net www.verio.com
- sgarvin51, on 10/10/2007, -1/+0Hello,
- rjmolesa, on 10/10/2007, -0/+1My server is still down.
- stratogod, on 10/10/2007, -0/+1been down for almost 5 days... worst support I have ever had to deal with. I'm losing customers, fans, and clients. I don't have the up-to-date backup material I need, otherwise I would move. I firmly believe they only have a few people working on these issues... my issue requires only a HARD REBOOT. It would take approximately 1 minute! instead i have to wait for servers with 'hardware issues' to be repaired first. Don't you think there is a better process???
- esnetdotcom, on 10/10/2007, -1/+0E Solutions Corp. http://www.esnet.com has fantastic data center operations and facilities. We're located in Tampa just across the street from the new (old) Hostway data center so our engineers can easily retrieve your servers with proper authorization. Send me a note at richard@esnet.com or call our support center 24/7/365 at 813-301-2620 if you still need help getting your systems back online. We only provide commercial hosting, no spammers, no porn or gaming sites. Good Luck! www.esnet.com or richard@esnet.com
- mrf18d, on 10/10/2007, -0/+0As one of stratogod's clients, I am vicariously pissed!! I know it's not his fault, and after reading all of these digg comments, seriously, what the hell is wrong with WV? Though none of my sites are mission-critical or for-profit (thank God), I know people who were affected by this and are losing tons of money. Hope VW has something up their sleeve if they want any clients at all after this.
- bflor, on 10/10/2007, -0/+0Cari.net has an offer too (dual-xeon for 140), and is advertising the outage on their homepage. Nothing like kicking a company while they're down, but then again, 5 days of downtime without an act of God causing it is unforgivable.
- bflor, on 10/10/2007, -0/+0Oops. Here's the link: http://www.cari.net/
- tikaro, on 10/10/2007, -0/+1I'm still down. Coming up on six days with no ability to ping or connect to my box at all.
- esnetdotcom, on 10/10/2007, -3/+0E Solutions Corp. http://www.esnet.com has fantastic data center operations and facilities. We're located in Tampa just across the street from the new (old) Hostway data center so our engineers can easily retrieve your servers with proper authorization. Send me a note at richard@esnet.com or call our support center 24/7/365 at 813-301-2620 if you still need help getting your systems back online. We only provide commercial hosting, no spammers, no porn or gaming sites. Good Luck! www.esnet.com or richard@esnet.com
- esnetdotcom, on 10/10/2007, -3/+0E Solutions Corp. http://www.esnet.com will match or beat your current Hostway or Valueweb package, and waive installation fees as well as give you the first month of service FREE. http://www.esnet.com has fantastic data center operations and facilities. We're located in Tampa just across the street from the new (old) Hostway data center so our engineers can easily retrieve your servers with proper authorization. Send me a note at richard@esnet.com or call our support center 24/7/365 at 813-301-2620 if you still need help getting your systems back online. We only provide commercial hosting, no spammers, no porn or gaming sites. Good Luck! www.esnet.com or richard@esnet.com
- vide08, on 10/10/2007, -0/+0ai ai, if there's one thing I learned: never trust a hosting company that bans porn, it just means they can't handle heavy traffic and aren't serious
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